Customer Service Reps
Have you ever contacted a business to get help regarding a product you have purchased only to be treated as if you are wasting the representative’s time? We have all experienced this. Did that experience make you want to do business with that company again? In many cases, customers refuse to give repeat business based on bad customer service. But beyond that, the presence of easily accessible reviews online means that a single bad customer service experience can end up costing a business substantially more than the business of a single customer.
Unfortunately, exceptional customer service is not something that comes naturally to most employees. Instead, it is a skill that must be learned. As such, it is the responsibility of the organization to supply the kind of high-quality customer service training necessary to provide customers with positive experiences. While one organization may opt to teach each employee valuable customer service skills on the job, another may prefer more formal customer service skills training through CSE customer service training.